Privacy Policy

This Privacy Policy explains how Alvynn Casino, operated by Lynxel Ltd, collects, uses, stores, and protects personal information belonging to players who visit ca-alvynn.com or register an account with us. It applies to all visitors and registered users in Canada and describes the categories of data we process, the reasons we process it, how long it is retained, and the rights available to you as a data subject. We encourage every player to read this document in full before creating an account, and to contact our support team if any part of it requires clarification.

Scope and Acceptance

By accessing this website, browsing our game library, or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described below. If you do not agree with any part of this policy, you should refrain from using the site or creating an account. Because online gambling is restricted to adults, this policy is written on the understanding that all users meet the minimum legal age applicable in their province, which is 19 years in most of Canada and 18 in certain provinces. Age verification is a mandatory part of the registration and identity verification process, and accounts belonging to underage individuals will be closed and any funds handled in accordance with our terms.

Information We Collect

We collect personal information at several stages of your relationship with us: when you register, when you deposit or withdraw funds, when you contact support, and while you use the site. The table below summarizes the main categories of data we process and typical sources.

We do not collect more information than is reasonably necessary to operate the site, verify identity, process payments, prevent fraud, and comply with applicable regulatory obligations. Where a field is optional, this is indicated at the point of collection.

How We Use Personal Data

Personal data is used for a defined set of purposes rather than for open-ended profiling. These purposes include account creation and management, identity and age verification, processing deposits and withdrawals, detecting and preventing fraud or money laundering, communicating important account or security notices, providing customer support, administering loyalty program points and tier status, and improving the functionality and security of the website. Where the law requires or permits it, we may also use data to meet reporting obligations toward our licensing authority or financial partners. We do not sell personal data to third parties for their own marketing purposes.

Identity Verification (KYC)

Before a withdrawal is processed, we require identity documentation consisting of a government-issued ID, a selfie holding that ID, and proof of address, typically submitted in JPG or PNG format through the Security and Verification section of the account. This verification exists to confirm that the account holder is the person entitled to any funds, to confirm the account holder meets the minimum age requirement, and to satisfy anti-money-laundering obligations that apply to licensed gambling operators. Two-factor authentication is available in account security settings and is recommended as an additional safeguard for login and withdrawal requests.

Cookies and Similar Technologies

We use cookies and comparable technologies to operate the website, remember preferences such as language selection, keep you logged in during a session, and understand how the site is used so that performance and stability can be improved. Cookies may be categorized broadly as strictly necessary, functional, analytical, and, where applicable, advertising-related. Strictly necessary cookies cannot be disabled without affecting core site functionality such as login and secure navigation. Functional and analytical cookies can generally be controlled through your browser settings, and disabling them may affect how certain features behave. This section should be read together with any dedicated cookie policy notice presented on the site, and by continuing to browse ca-alvynn.com you consent to the use of cookies as described here.

Legal Basis for Processing

We process personal data on one or more of the following bases: performance of the contract formed when you accept our terms and create an account, compliance with legal and regulatory obligations applicable to a licensed gambling operator, legitimate interests in preventing fraud and securing the platform, and, where relevant, your consent, such as consent to receive optional marketing communications. You may withdraw consent-based processing at any time without affecting the lawfulness of processing carried out before that withdrawal.

Sharing of Personal Data

Personal data may be shared with a limited number of third parties where necessary to operate the service. These typically include payment service providers and banking partners who process deposits and withdrawals, identity verification providers who assist with KYC checks, software and game providers who need certain technical data to deliver game sessions, regulatory or law enforcement bodies where legally required, and professional advisors such as auditors where necessary. Any third party that processes personal data on our behalf is required to apply appropriate safeguards and to use the data only for the purposes for which it was shared. We do not permit third parties to use player data for their own independent marketing without a separate lawful basis and consent where required.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including the duration of your account’s active life and any period required afterward to meet legal, accounting, anti-money-laundering, or dispute-resolution obligations. Verification documents and transaction records are generally retained for a defined period after account closure to satisfy regulatory recordkeeping requirements. Once retention is no longer necessary, data is deleted or anonymized using reasonable technical measures.

Data Security

We apply administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit, restricted internal access to personal information on a need-to-know basis, and monitoring for suspicious account activity. Two-factor authentication is available to registered players and is one of several tools you can use to add a layer of protection to your own account. No system can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential.

Your Rights as a Data Subject

Depending on applicable privacy law, you may have rights including the right to access the personal data we hold about you, the right to request correction of inaccurate data, the right to request deletion of data that is no longer necessary for the purposes described here, the right to object to certain types of processing, and the right to request a copy of your data in a portable format. Requests can be submitted through our customer support channels, which are available via live chat and email around the clock. We aim to respond to legitimate requests within a reasonable timeframe and may need to verify your identity before actioning certain requests, consistent with our KYC obligations.

Marketing Communications

Where you have opted in to receive marketing communications, such as information about loyalty program updates or account-related notices, you may withdraw that consent at any time through your account settings or by contacting support. Transactional communications related to your account, security, or regulatory obligations may still be sent even if marketing consent is withdrawn, since these are necessary for the operation of the service rather than promotional in nature.

Bonus-Related Data Processing

Where an account participates in bonus features such as the multi-deposit welcome package, free spin allocations, loyalty point accrual, or tournament activity, transaction and gameplay data connected to that participation is processed to verify eligibility, calculate wagering progress, and confirm compliance with the applicable conditions. For example, the welcome package structure requires a minimum qualifying deposit per stage, applies a wagering requirement of 40 times the bonus and free-spin winnings, restricts the maximum bet permitted while a bonus is active to C$5 per spin or hand, and sets a validity window of five days per stage, with contribution rates of 100 percent for slots and 10 percent for live and table games. This kind of activity data is retained only for as long as necessary to administer the relevant feature and to resolve any related dispute or audit.

International Data Transfers

Because our service providers and infrastructure may be located in different jurisdictions, personal data may be transferred outside of Canada for processing. Where such transfers occur, we expect providers to apply reasonable contractual and technical safeguards. If you have concerns about a specific transfer, you may contact support for further clarification, understanding that operational details of individual third-party arrangements are not always publicly disclosed for security reasons.

Children and Age Restriction

Our services are not directed at, and must not be used by, anyone below the applicable legal gambling age, which is 19 in most Canadian provinces and 18 in certain others. We do not knowingly collect personal data from minors. If we become aware that an account has been created by someone under the applicable minimum age, the account will be suspended, any verification findings will be acted upon, and associated data will be handled in accordance with our terms and applicable law. Responsible gaming and age verification measures are described in more detail in our dedicated responsible gaming information, and players concerned about underage access to an account are encouraged to review the account security options available, including deposit limits and self-exclusion tools.

Responsible Gambling and Data

Data connected to responsible gambling tools, such as deposit limits, reality checks, cooling-off periods, and self-exclusion requests, is processed specifically to apply and honour those settings. This data may also be used, where legally required, to support regulatory reporting on player protection measures. Players who activate a self-exclusion or cooling-off period should understand that certain account data will still be retained during the exclusion period in order to enforce the restriction consistently and to prevent the affected account from being reopened prematurely.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements, or the services offered. Where changes are material, we will take reasonable steps to bring them to your attention, such as a notice on the website or a message to your registered email address. Continued use of the site after such changes take effect constitutes acceptance of the revised policy.

Complaints and Contact

If you believe your personal data has been handled incorrectly, or if you have any question about this policy, you may raise the matter through our customer support channels, available via live chat and email in both English and French, twenty-four hours a day. We will investigate concerns raised in good faith and respond within a reasonable period. If you are not satisfied with the outcome of a complaint, you may also have the right to escalate the matter to an applicable data protection authority, depending on your province of residence and the nature of the concern.

For general terms governing the use of the site, including eligibility, account rules, and the conditions attached to features such as the welcome package, players can refer to the terms and conditions published on this website. Players seeking to understand account safety tools such as deposit limits and self-exclusion should also review our responsible gaming information, which complements the data protection principles described here.